Returns & Exchanges

Returns & Exchange Policy

Effective date: Nov 16, 2021

If you are not 100% satisfied with your purchase, you can return or exchange your order to us for a refund within 365 days of your purchase. Shipping costs will not be refunded.

Returns/Exchange Policy

You can return your purchase for up to 365 days from the date of your purchase. We will not accept returns after this time period.
Returned products must be in the condition you received them and in the original box and/or packaging.
Product returns will be processed in the form of store credits.
The customer will pay for return shipping fees.
Shipping fees from the original purchase are non-refundable.

Returns/Exchanges Inspection

After your return/exchange request is received and approved, we will ask you to ship the product to us. Please select the lowest-cost shipment method with tracking.
The customer must provide shipment tracking details for the mail back with an image of the shipping receipt
Once your return/exchange is received, we will inspect the products within 3 business days of receipt.
When your return is approved, a refund (minus shipping) to original payment will be issued.
If there are any questions regarding your return, our customer support team will reach out to you for follow-up.

If You Received the Wrong Product

Contact us at sales@teamraffeeco.com and send us an image of the item and its packaging. We will do our best to get the right product to you as soon as possible.

Start a Return or Exchange

To start a return or exchange, please email us at sales@teamraffeeco.com with the following information:

Name
Email
Order number
Items for return
Photos of the item to show the product condition in the original packaging